Since the very beginning Grupo IMO has paid special attention to patients’ care and cutting-edge technologies. The search for excellence is a constant feature in the treatments provided by Grupo IMO’s professionals: since the first appointment with the doctor until the monitoring of the disease once the treatment has finalized.
Since its creation, Grupo IMO set up the Patient Care and Quality Control department aimed at fulfilling patients’ satisfaction. We carry out quality surveys and gather feedback on the quality perceived by patients. This allows us to identify strengths and areas of improvement in our constant search for excellence.
Grupo IMO, through its non-for-profit Foundation, allocates resources to help cancer patients and to provide support to their families providing psychosocial services for free.
Grupo IMO has a psycho-oncology unit in each centre. Cancer reduces the patients' quality of life and minimizes their resilience and adaptability to the disease. Grupo IMO’s psychologists provide their contribution to the process by decreasing threatening experiences and increasing resources, thus lifting patients and their relatives’ low spirits.
The Patients’ Club is a friendly space in treatment centres created by and for patients. It is a leisure centre where patients and their relatives perform day-to-day activities and other activities aimed at fulfilling social, physical, psychological and training needs. A beauty saloon is also available for patients.
A pioneer assistance program in Spain led by those healed of cancer which constitutes a new channel of information, expression and communication for cancer patients or healed patients, their relatives and friends. It conveys a positive and encouraging message based on the experience and concerns of those healed of cancer after undergoing a medical treatment.
This is a service for outpatients who have to leave their homes to receive cancer treatment and who require support during their stay, searching for accommodation and managing medical appointments, arranging ambulances, and in general, dealing with activities aimed at supporting family life, reducing solitude and preventing negative emotional reactions due to the absence from their usual environment.